1. When Respected Sir is the salutation the appropriate complimentary clause is _____________
a) Yours sincerely.
b) Yours faithfully.
c) Yours affectionately.
d) Yours lovingly.
2. Post script appears in a letter ______________
a) in the beginning.
b) in the middle.
c) in the end.
d) never appears.
3. Sources of information ______________
a) old files.
b) observation.
c) meeting.
d) all the above
4. The aim of______________ should be the organization's betterment.
a) order.
b) warning.
c) suggestion.
d) Counseling.
5. ______________ is quite often a physical barrier to communication
a) noise.
b) interpretation of words.
c) by passed instruction.
d) all of the above.
6. All the media available can be broadly classified into ______________ groups.
a) two.
b) three.
c) four.
d) five.
7. Colours also have a ______________ effect.
a) psychological.
b) physiological.
c) sociological.
d) socio psychological.
8. Facial expressions and gestures are known as _____________
a) face to face communication.
b) oral communication.
c) both 1 & 2
d) Multimedia communication.
9. List of items of business to be considered at a meeting is called as ______________
a) agenda
b) dividend
c) prospectus
d) reports
10. ______________ is done by drawing a list of the items of business to be transacted at the meeting.
a) minutes.
b) resolution.
c) invitation.
d) agenda.