1. The communication cycle, the process of re translation of signals into ideas is called
a) encoding.
b) decoding
c) response
d) feedback.
2. A memo is an example for
a) internal communication.
b) external communication.
c) lateral communication.
d) Written communication.
3. Informal communication is otherwise known as ______________ communication
a) grapevine.
b) lateral
c) visual
d) horizontal.
4. The inside address is typed ______________
a) right hand side.
b) left hand side.
c) right hand bottom.
d) last.
5. Good punctuation will not involve ______________
a) rereading
b) ambiguity.
c) both.
d) misunderstanding.
6. Information about its products is ______________ information.
a) external.
b) internal
c) planning
d) deciding.
7. Warning can be _____________
a) general or specific
b) specific
c) particular.
d) Completely general
8. ______________ may be less important for small business
a) letter-writing
b) telephone
c) e-mail.
d) fax.
9. ______________ is the process of arriving at agreement through consultation
a) consensus.
b) horizontal.
c) vertical.
d) upward.
10. The letter of acknowledgement ______________
a) provides a record.
b) shows courtesy
c) avoids misunderstanding.
d) serves all the above purposes.