1. ______________ Communication is unsuitable for lengthy message.
a) oral.
b) written.
c) vertical.
d) audio visual.
2. Contents of offers and quotation are ______________
a) details of product.
b) pleasing tone.
c) request for price.
d) request for traders information.
3. The letter should be based on ______________
a) I attitude.
b) you attitude.
c) we attitude.
d) my attitude.
4. Bold colour in a report implies ______________
a) emphasis.
b) attention.
c) power.
d) traditional.
5. The participants of a board meeting are ______________
a) member.
b) directors.
c) member and directors.
d) outsiders
6. A report given by a secretary to the Marketing Director may be called as ______________
a) formal.
b) informal.
c) oral.
d) personal.
7. A report prepared and presented according to the form and procedure laid down law is called a
______________
a) law report.
b) procedure report.
c) company report.
d) statutory report.
8. Dunning letters are also called ______________
a) collection letters.
b) letter of credit.
c) compliant letters.
d) Suggestion letters.
9. ______________ stands for mental health
a) morale.
b) motivation.
c) co-operation.
d) coordination.
10. An informal report is usually in the form of a ______________ communication.
a) person to person.
b) many to one.
c) one to many.
d) company to company