1. ______________ is a very conscious process of communication
a) warning.
b) order.
c) action
d) education.
2. ______________ means the right use of putting in points or stops in writing.
a) exclamation.
b) semi colon.
c) comma.
d) full stop.
3. ______________ is the main part of the report.
a) conclusion.
b) recommendations.
c) description.
d) references.
4. The most important part of the letter is
a) the heading.
b) date
c) body of the letter.
d) post script.
5. ______________ system provides expert advice for operational chores.
a) business.
b) operation support
c) end user systems
d) expert systems.
6. ______________ computers operates by measuring.
a) analog
b) digital.
c) hybrid.
d) main frame.
7. An ______________ report can be denied at any time
a) oral.
b) written.
c) special
d) informal.
8. The American style of writing the date in business letter starts with ______________
a) day.
b) month.
c) year.
d) time
9. An effort to influence the attitude and feeling of others is ______________
a) persuasion.
b) suggestion
c) advice
d) appreciation
10. The main objective of communication is
a) information and persuasion.
b) skill and personality development.
c) control and management.
d) need.