1. Horizontal communication flows through _________
a) Face-to-face discussion.
b) Telephonic talk.
c) Periodical meeting.
d) All the above.
2. In _________ form of communication, a subordinate is permitted to communicate with the boss of
his boss.
a) Chain
b) Circular
c) Inverted V
d) Wheel
3. In _________ form of communication, all the subordinates of a superior talk to one another
through his medium and the superior works as a hub.
a) Wheel communication
b) Chain communication
c) Circular communication
d) Free flow communication.
4. In _________ layout of letter, every line begins at left margin and thus makes each paragraph look
like a distinct block of message.
a) Full block
b) Semi-block
c) Simplified
d) All the above
5. In _________ speakers' choice of words unintentionally communicates something more than what
the actual words state.
a) Formal Communication
b) Informal communication
c) Meta communication
d) None of these
6. In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the
sender's message.
a) Discriminative listening
b) Biased listening
c) Evaluative listening
d) Appreciative listening
7. In empathetic communication, we can:
a) Probe
b) Respond to the feelings
c) Interpret
d) advice
8. Informal communication is otherwise known as _________ communication.
a) Grapevine.
b) Lateral.
c) Visual.
d) Horizontal.
9. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
a) Kinesics
b) Proxemics
c) Time language
d) Paralanguage
10. Lateral communication is between
a) Superior and subordinate.
b) Same cadre of personal.
c) Subordinate and superior.
d) Among all.