1. _________ and testimonials are important because they express the opinion of others the
applicant's suitability for a position.
a) References.
b) Qualification.
c) Service certificate.
d) Letters.
2. _________ are our body parts especially arms, legs, hands and head convey meaning.
a) Gestures
b) Proxemics
c) Time language
d) Paralanguage
3. _________ are used by an organisation as a means of having written records of established
practices such as instructions on how to undertake specific tasks and work policies.
a) Manuals
b) Memos
c) Letters
d) All the above
4. _________ are usually the least formal method of written communication within the workplace and
will usually include various notices or information relating to welfare and safety issues;
a) Manuals
b) Memos
c) Letters
d) Circulars
5. _________ Communication can be inward or outward:
a) Vertical communication
b) Horizontal communication
c) Internal communication
d) External communication
6. _________ communication refers to the communication between a superior and a subordinate
through scalar chain.
a) Wheel communication
b) Chain communication
c) Circular communication
d) Free flow communication
7. _________ in communication increases credibility of the sender of message
a) Clarity
b) Correctness
c) Concreteness
d) Consideration
8. _________ indicates the hierarchy of topics and their sequences.
a) Appendix
b) List of references
c) Bibliography
d) Table of contents
9. _________ Involves how we arrange personal space and what we arrange in it
a) Kinesics.
b) Proxemics
c) Time language
d) Paralanguage
10. _________ is a communication which contains the decision of the meeting.
a) Amendment.
b) Resolution.
c) Debate.
d) Minutes.