1. ______________ the sources of information is a kind of spadework.
a) analyzing.
b) investigating
c) making outline.
d) writing report.
2. ______________ is an integrated user-machine system.
a) management information system.
b) executive system.
c) decision making system.
d) knowledge based system.
3. ______________ is the physical part of the computer
a) software.
b) human ware.
c) firmware.
d) hardware.
4. ______________ is used at the end of a sentence which expreses a strong feeling.
a) colon.
b) exclamation mark.
c) semi colon.
d) the colon.
5. Bio-data is enclosed with the following letter ______________
a) sales letter.
b) application letter.
c) complaint letter.
d) collection letter.
6. Written communication includes
a) reports & forms.
b) interviews.
c) film.
d) speaking.
7. Pictures, slides, films fall under
a) body languages.
b) audio-visual communication.
c) reporting.
d) visual communication.
8. Grapevine communication is associated with ______________ communication.
a) formal
b) informal
c) horizontal
d) vertical.
9. Empathy leads to ______________
a) greater receptivity.
b) more involvement.
c) greater focus.
d) causality.
10. One of the following directly relates to provision of credit ______________
a) current account.
b) savings account.
c) recurring deposit.
d) discounting bills.