1. ______________ reports are prepared and presented at regular and prescribed intervals
a) periodic reports.
b) special reports.
c) informal reports
d) non-periodical reports.
2. _____________ should come as a logical conclusion to investigation and analysis
a) recommendations.
b) suggestion.
c) inferences.
d) conclusions
3. ______________ system monitors and control physical processes_
a) process.
b) transaction.
c) operations.
d) office automation.
4. ______________ is an important element in all business letters
a) signature.
b) letter head
c) salutation
d) complimentary close.
5. Language used in essay writing is ______________
a) simple.
b) difficult.
c) confidential.
d) ambiguous.
6. Words that have more than one meaning are called as ______________
a) equivocal terms.
b) jargon.
c) trigger wards.
d) biased language.
7. ______________ channel of communication called the grapevine.
a) formal.
b) informal.
c) horizontal.
d) vertical.
8. Reports from the subordinates to the superiors take the form of
a) upward communication.
b) downward communication
c) face-to-face communication.
d) visual communication.
9. Communication means ______________ information, feeling and thoughts, with others.
a) to receive
b) exchange of.
c) conveying.
d) all the above.
10. Audio-Visual communication is most suitable for mass ______________ and mass ______________
a) publicity & education.
b) policies & political.
c) save & store.
d) Publicity & policies.