1. ______________ reports are prepared and presented at regular and prescribed intervals
a) periodic reports.
b) special reports.
c) informal reports
d) non-periodical reports.
2. _____________ should come as a logical conclusion to investigation and analysis
a) recommendations.
b) suggestion.
c) inferences.
d) conclusions
3. ______________ system monitors and control physical processes_
a) process.
b) transaction.
c) operations.
d) office automation.
4. ______________ is an important element in all business letters
a) signature.
b) letter head
c) salutation
d) complimentary close.
5. Language used in essay writing is ______________
a) simple.
b) difficult.
c) confidential.
d) ambiguous.
6. Words that have more than one meaning are called as ______________
a) equivocal terms.
b) jargon.
c) trigger wards.
d) biased language.
7. ______________ channel of communication called the grapevine.
a) formal.
b) informal.
c) horizontal.
d) vertical.
8. Reports from the subordinates to the superiors take the form of
a) upward communication.
b) downward communication
c) face-to-face communication.
d) visual communication.
9. Communication means ______________ information, feeling and thoughts, with others.
a) to receive
b) exchange of.
c) conveying.
d) all the above.
10. Audio-Visual communication is most suitable for mass ______________ and mass ______________
a) publicity & education.
b) policies & political.
c) save & store.
d) Publicity & policies.
11. ______________ Communication is unsuitable for lengthy message.
a) oral.
b) written.
c) vertical.
d) audio visual.
12. Contents of offers and quotation are ______________
a) details of product.
b) pleasing tone.
c) request for price.
d) request for traders information.
13. The letter should be based on ______________
a) I attitude.
b) you attitude.
c) we attitude.
d) my attitude.
14. Bold colour in a report implies ______________
a) emphasis.
b) attention.
c) power.
d) traditional.
15. The participants of a board meeting are ______________
a) member.
b) directors.
c) member and directors.
d) outsiders
16. A report given by a secretary to the Marketing Director may be called as ______________
a) formal.
b) informal.
c) oral.
d) personal.
17. A report prepared and presented according to the form and procedure laid down law is called a
______________
a) law report.
b) procedure report.
c) company report.
d) statutory report.
18. Dunning letters are also called ______________
a) collection letters.
b) letter of credit.
c) compliant letters.
d) Suggestion letters.
19. ______________ stands for mental health
a) morale.
b) motivation.
c) co-operation.
d) coordination.
20. An informal report is usually in the form of a ______________ communication.
a) person to person.
b) many to one.
c) one to many.
d) company to company
21. _________ and testimonials are important because they express the opinion of others the
applicant's suitability for a position.
a) References.
b) Qualification.
c) Service certificate.
d) Letters.
22. _________ are our body parts especially arms, legs, hands and head convey meaning.
a) Gestures
b) Proxemics
c) Time language
d) Paralanguage
23. _________ are used by an organisation as a means of having written records of established
practices such as instructions on how to undertake specific tasks and work policies.
a) Manuals
b) Memos
c) Letters
d) All the above
24. _________ are usually the least formal method of written communication within the workplace and
will usually include various notices or information relating to welfare and safety issues;
a) Manuals
b) Memos
c) Letters
d) Circulars
25. _________ Communication can be inward or outward:
a) Vertical communication
b) Horizontal communication
c) Internal communication
d) External communication
26. _________ communication refers to the communication between a superior and a subordinate
through scalar chain.
a) Wheel communication
b) Chain communication
c) Circular communication
d) Free flow communication
27. _________ in communication increases credibility of the sender of message
a) Clarity
b) Correctness
c) Concreteness
d) Consideration
28. _________ indicates the hierarchy of topics and their sequences.
a) Appendix
b) List of references
c) Bibliography
d) Table of contents
29. _________ Involves how we arrange personal space and what we arrange in it
a) Kinesics.
b) Proxemics
c) Time language
d) Paralanguage
30. _________ is a communication which contains the decision of the meeting.
a) Amendment.
b) Resolution.
c) Debate.
d) Minutes.
31. ______________ the sources of information is a kind of spadework.
a) analyzing.
b) investigating
c) making outline.
d) writing report.
32. ______________ is an integrated user-machine system.
a) management information system.
b) executive system.
c) decision making system.
d) knowledge based system.
33. ______________ is the physical part of the computer
a) software.
b) human ware.
c) firmware.
d) hardware.
34. ______________ is used at the end of a sentence which expreses a strong feeling.
a) colon.
b) exclamation mark.
c) semi colon.
d) the colon.
35. Bio-data is enclosed with the following letter ______________
a) sales letter.
b) application letter.
c) complaint letter.
d) collection letter.
36. Written communication includes
a) reports & forms.
b) interviews.
c) film.
d) speaking.
37. Pictures, slides, films fall under
a) body languages.
b) audio-visual communication.
c) reporting.
d) visual communication.
38. Grapevine communication is associated with ______________ communication.
a) formal
b) informal
c) horizontal
d) vertical.
39. Empathy leads to ______________
a) greater receptivity.
b) more involvement.
c) greater focus.
d) causality.
40. One of the following directly relates to provision of credit ______________
a) current account.
b) savings account.
c) recurring deposit.
d) discounting bills.
41. _________ is the interpretation of sensory data so as to gather meaningful ideas.
a) Sensation
b) Retention
c) Perception
d) Cognition
42. _________ is the process of exchanging messages between a seller and a customer.
a) Organisational communication
b) Business Communication
c) Managerial communication
d) Professional communication
43. _________ is the study of body physical movements.
a) Kinesics
b) Proxemics
c) Time language
d) Paralanguage
44. _________ is the wordless form of communication which takes the form of postures, body language
,facial expressions, eye contacts, tension, breathing and tones etc.
a) Verbal communication
b) Garbage communication
c) Informal communication
d) Non-Verbal communication
45. _________ listening occurs when you go beyond what is being said and try to fathom what is not
being said.
a) Deep
b) Passive
c) Full
d) Discriminative
46. _________ Means how our voice stress, pause, sigh etc. communicates.
a) Paralanguage
b) Body language
c) Gestures
d) Proxemics
47. _________ means the position in which you hold your body when standing or sitting.
a) Gestures
b) Postures
c) Paralanguage
d) Proxemics
48. _________ presentations include talks, seminars, proposals, workshops, conferences, and meetings
the presenter or presenters share their expertise, and information is exchanged.
a) Informative
b) Persuasive
c) Image building
d) Decision making
49. _________ refers to mental disturbances
a) Coherence
b) Notion
c) Distraction
d) Psychological noise
50. _________ refers to the amount of space that individuals naturally maintain between each other.
a) Chronemics
b) Gestures
c) Proxemics
d) None of these.
51. _________ takes place when you listen to only those things that you want to hear or to those that
you interested
a) Discriminative listening
b) Biased listening
c) Selective Listening
d) Appreciative listening
52. _________ tells how our body communicates.
a) Paralanguage
b) Kinesics
c) Chronemics
d) Proxemics
53. A _________ focuses on your skills and experience, rather than on your chronological Work history
a) Functional resume
b) Mini resume
c) Combination resume
d) Chronological resume
54. A _________ includes rules for forming compound words, abbreviating technical terms, and writing
unusual or difficult words
a) Appendix
b) List of references
c) Bibliography
d) Glossary
55. A _________ is also known as a 'cover letter'
a) Resume
b) Curriculum vitae
c) Application letter
d) Sales letter
56. A _________ letter should be organized like sales letter
a) Resume
b) Curriculum vitae
c) Application letter
d) All the above
57. A _________ Starts by listing your work history, with the most recent position listed first.
a) Functional resume
b) Mini resume
c) Combination resume
d) Chronological resume
58. A circular is a form of _________
a) Oral communication.
b) Face-to-face communication.
c) Group communication.
d) Visual communication.
59. A GD is highly structured because
a) It is coordinated by a moderator
b) It measures group communication skills
c) Members have to listen to the views of others
d) The topic, time and number of participants are all decided in advance
60. A message may be understood by an average educated person, if FOGINDEX is:
a) More than 15
b) Less than 15
c) Negative
d) Zero
61. A report prepared in a prescribed form and presented according to an established procedure is
_________ report
a) Formal.
b) Informal.
c) Statutory.
d) General.
62. A resume summarizes the following:
a) Strengths and weaknesses
b) Personality
c) Education and experience
d) Hobbies
63. A summary of your educational and academic backgrounds as well as teaching and research
experience, publications, presentations, awards, honours and affiliations.
a) Resume
b) Curriculum vitae
c) Application letter
d) Hand-outs
64. A synopsis of the most relevant professional experiences you have for the particular job for which
you are applying.
a) Resume
b) File
c) Application letter
d) Hand-outs
65. According to Proxemics (space language), zones are classified into _________ categories
a) 3
b) 4
c) 5
d) 6
66. According to Richard Fitch, in communication process 90% belongs to _________
a) Formal communication
b) Non-verbal communication
c) Informal communication
d) Oral communication
67. Advantage of written communication
a) Save time.
b) Save money.
c) Permanent record.
d) Neat.
68. All of the following are examples of verbal communication EXCEPT:
a) Email
b) symbols
c) Telephone calls
d) Text messaging
69. All the following are principles of business letter writing, except:
a) Consideration
b) Correctness
c) Conciseness
d) Concurrency
70. An Agenda prepared in connection with _________
a) Meeting.
b) Business tours.
c) Exhibition.
d) Personal notes.
71. Comparing to resume, _________ is more academic oriented
a) Cover letter
b) Interview
c) Curriculum Vitae
d) Bio-data
72. Conciseness of message refers to:
a) Crispness
b) Comprehensiveness
c) Specificity
d) Brevity
73. Consideration in a business letter means:
a) Stressing the "me" attitude
b) Using first person pronouns
c) Stressing the "you" attitude
d) Appealing to the sender's interest
74. Curriculum vitae is known as a.
a) Personal profile
b) Personal data sheet
c) Qualification sheet
d) All the above
75. Denotations and Connotations are _________ barriers in communication process.
a) Physical barriers
b) Semantic barriers
c) Encoding barriers
d) Technical barriers
76. Diagonal communication is also known as:
a) Cross ward communication
b) Horizontal communication
c) Vertical communication
d) Any of the above
77. Dialogic listening is also known as:
a) Empathetic listening
b) Therapeutic listening
c) Relational listening
d) Active listening
78. Different components of the presentation that attract the attention of audience are:
a) Hand-outs
b) Cue-cards
c) Attention grabbers
d) None of these
79. Down ward communication and Upward communication are:
a) Vertical communication
b) Horizontal communication
c) Diagonal communication
d) None of these
80. Dunning letters are also called _________
a) Collection letters.
b) Letter of credit.
c) Compliant letters.
d) Suggestion letters.
81. Errors in language, grammar or visual representation of facts take away:
a) Clarity
b) Correctness
c) Crispness
d) Conciseness
82. Evaluation Parameters of Group discussion includes:
a) Personality
b) Communication
c) Leadership
d) All the above
83. Examples of oral communication _________
a) Letter.
b) E-mail.
c) Telephone.
d) Fax.
84. FOGINDEX is used to measure:
a) Clarity of message
b) Courtesy of message
c) Readability of message
d) All the above.
85. Formal Interview is also known as _________
a) Planned interview
b) Unstructured interview
c) Group interview
d) None of these
86. Four essential elements of good listening process are:
a) Attention, Hear, Understand, Respond
b) Attention, Hear, Understand, Remember
c) Accept, Hear, Update, Remember
d) Adopt, Hear, Understand, Respond
87. Functional coordination is one important reason for communicating with:
a) Superiors
b) Peers
c) Subordinates
d) Employees' unions
88. Gestural communication is a _________
a) Non-Verbal Message.
b) Direct conversation.
c) oral communication
d) Written.
89. Gossip and rumour are part of _________ communication.
a) Formal.
b) Informal.
c) Horizontal.
d) Vertical.
90. Grapevine communication is associated with _________ communication.
a) Formal
b) Informal
c) Horizontal
d) Vertical.
91. Horizontal communication flows through _________
a) Face-to-face discussion.
b) Telephonic talk.
c) Periodical meeting.
d) All the above.
92. In _________ form of communication, a subordinate is permitted to communicate with the boss of
his boss.
a) Chain
b) Circular
c) Inverted V
d) Wheel
93. In _________ form of communication, all the subordinates of a superior talk to one another
through his medium and the superior works as a hub.
a) Wheel communication
b) Chain communication
c) Circular communication
d) Free flow communication.
94. In _________ layout of letter, every line begins at left margin and thus makes each paragraph look
like a distinct block of message.
a) Full block
b) Semi-block
c) Simplified
d) All the above
95. In _________ speakers' choice of words unintentionally communicates something more than what
the actual words state.
a) Formal Communication
b) Informal communication
c) Meta communication
d) None of these
96. In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the
sender's message.
a) Discriminative listening
b) Biased listening
c) Evaluative listening
d) Appreciative listening
97. In empathetic communication, we can:
a) Probe
b) Respond to the feelings
c) Interpret
d) advice
98. Informal communication is otherwise known as _________ communication.
a) Grapevine.
b) Lateral.
c) Visual.
d) Horizontal.
99. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
a) Kinesics
b) Proxemics
c) Time language
d) Paralanguage
100. Lateral communication is between
a) Superior and subordinate.
b) Same cadre of personal.
c) Subordinate and superior.
d) Among all.