1. The official record of the proceeding of a meeting is called ______________
a) minutes
b) notice
c) both 1 & 2
d) notes
2. Marine insurance is effected FPA. FPA denotes ______________
a) free of particular average.
b) free of particular assignment.
c) free of partial average.
d) Fare of particular assignment.
3. The effort to influence the attitudes, feeling or beliefs is ______________
a) instruction.
b) persuasion.
c) suggestion.
d) motivation.
4. ______________ is a basic management tool used in decision-making
a) business letter
b) report
c) document
d) specific reports
5. ______________ is a device by which losses suffered by a few are shared by many
a) insurance.
b) cheque.
c) finance
d) risk bearer.
6. ______________ is usually indicated if anything is to be attached to a letter.
a) appendix.
b) annexures
c) index.
d) enclosures.
7. When superiors provide directions to their subordinates regarding what to do, which is known as ______________ communication
a) upward.
b) horizontal.
c) downward
d) lateral.
8. Informal communication network within the organization is known as ______________
a) interpersonal communication.
b) intrapersonal communication
c) mass communication.
d) grapevines.
9. ______________ is an authoritative communication
a) order.
b) persuasion.
c) advice
d) counseling.
10. Examples of oral communication ______________
a) letter.
b) e-mail.
c) telephone.
d) fax.