1. _________ is the interpretation of sensory data so as to gather meaningful ideas.
a) Sensation
b) Retention
c) Perception
d) Cognition
2. _________ is the process of exchanging messages between a seller and a customer.
a) Organisational communication
b) Business Communication
c) Managerial communication
d) Professional communication
3. _________ is the study of body physical movements.
a) Kinesics
b) Proxemics
c) Time language
d) Paralanguage
4. _________ is the wordless form of communication which takes the form of postures, body language
,facial expressions, eye contacts, tension, breathing and tones etc.
a) Verbal communication
b) Garbage communication
c) Informal communication
d) Non-Verbal communication
5. _________ listening occurs when you go beyond what is being said and try to fathom what is not
being said.
a) Deep
b) Passive
c) Full
d) Discriminative
6. _________ Means how our voice stress, pause, sigh etc. communicates.
a) Paralanguage
b) Body language
c) Gestures
d) Proxemics
7. _________ means the position in which you hold your body when standing or sitting.
a) Gestures
b) Postures
c) Paralanguage
d) Proxemics
8. _________ presentations include talks, seminars, proposals, workshops, conferences, and meetings
the presenter or presenters share their expertise, and information is exchanged.
a) Informative
b) Persuasive
c) Image building
d) Decision making
9. _________ refers to mental disturbances
a) Coherence
b) Notion
c) Distraction
d) Psychological noise
10. _________ refers to the amount of space that individuals naturally maintain between each other.
a) Chronemics
b) Gestures
c) Proxemics
d) None of these.