1. Comparing to resume, _________ is more academic oriented
a) Cover letter
b) Interview
c) Curriculum Vitae
d) Bio-data
2. Conciseness of message refers to:
a) Crispness
b) Comprehensiveness
c) Specificity
d) Brevity
3. Consideration in a business letter means:
a) Stressing the "me" attitude
b) Using first person pronouns
c) Stressing the "you" attitude
d) Appealing to the sender's interest
4. Curriculum vitae is known as a.
a) Personal profile
b) Personal data sheet
c) Qualification sheet
d) All the above
5. Denotations and Connotations are _________ barriers in communication process.
a) Physical barriers
b) Semantic barriers
c) Encoding barriers
d) Technical barriers
6. Diagonal communication is also known as:
a) Cross ward communication
b) Horizontal communication
c) Vertical communication
d) Any of the above
7. Dialogic listening is also known as:
a) Empathetic listening
b) Therapeutic listening
c) Relational listening
d) Active listening
8. Different components of the presentation that attract the attention of audience are:
a) Hand-outs
b) Cue-cards
c) Attention grabbers
d) None of these
9. Down ward communication and Upward communication are:
a) Vertical communication
b) Horizontal communication
c) Diagonal communication
d) None of these
10. Dunning letters are also called _________
a) Collection letters.
b) Letter of credit.
c) Compliant letters.
d) Suggestion letters.