1. Errors in language, grammar or visual representation of facts take away:
a) Clarity
b) Correctness
c) Crispness
d) Conciseness
2. Evaluation Parameters of Group discussion includes:
a) Personality
b) Communication
c) Leadership
d) All the above
3. Examples of oral communication _________
a) Letter.
b) E-mail.
c) Telephone.
d) Fax.
4. FOGINDEX is used to measure:
a) Clarity of message
b) Courtesy of message
c) Readability of message
d) All the above.
5. Formal Interview is also known as _________
a) Planned interview
b) Unstructured interview
c) Group interview
d) None of these
6. Four essential elements of good listening process are:
a) Attention, Hear, Understand, Respond
b) Attention, Hear, Understand, Remember
c) Accept, Hear, Update, Remember
d) Adopt, Hear, Understand, Respond
7. Functional coordination is one important reason for communicating with:
a) Superiors
b) Peers
c) Subordinates
d) Employees' unions
8. Gestural communication is a _________
a) Non-Verbal Message.
b) Direct conversation.
c) oral communication
d) Written.
9. Gossip and rumour are part of _________ communication.
a) Formal.
b) Informal.
c) Horizontal.
d) Vertical.
10. Grapevine communication is associated with _________ communication.
a) Formal
b) Informal
c) Horizontal
d) Vertical.