1. The current major stage in the business use of IS is oriented towards ______________.
a) Cost reduction and productivity
b) Gaining competitive advantage
c) Strategic advantage and costs
d) Improved customer relationship management
2. A ______________ is an abstraction or an approximation that is used to represent reality.
a) Model
b) System parameter
c) System performance standard
d) System
3. ______________ attacks have overwhelmed the capacity of some of the Web's most established and
popular sites.
a) Spam
b) Credit card fraud
c) Denial-of-service
d) Spoofing
4. ______________ gives the computer the ability to make suggestions and act like an expert in a
particular field.
a) Decision support systems
b) Virtual reality systems
c) Management information systems
d) Expert systems
5. ______________ is an Internet service that enables you to log on to another computer and access its
public files.
a) Telnet
b) FTP
c) Content streaming
d) Instant messaging
6. ______________ describes various program functions and help users operate the computer system
a) A computer program
b) Documentation
c) Systems software
d) A computer system platform
7. Which of the following statements, about the use of decision support systems, is true?
a) They are applied only to the choice phase of the problem-solving process.
b) They are only applied to frequent, recurring problems.
c) They are only applied to highly-structured problems
d) They assist decision makers at all levels within the organization.
8. The value of information is directly linked to ______________ .
a) its accuracy and completeness
b) its verifiability
c) its simplicity and security
d) how it helps decision makers achieve organizational goals
9. ______________ often referred to as "rules of thumb," are commonly accepted guidelines or
procedures that usually lead to a good decision.
a) Optimization models
b) Satisficing models
c) Heuristics
d) Programmed decisions
10. ______________ represent(s) the application of information concepts and technology to routine,
repetitive, and usually ordinary business transactions
a) E-commerce
b) Transaction processing systems
c) Management information systems
d) Decision support systems