1. The application of information to scan an organisation’s environment is:
a) external communication
b) information overload
c) sensing
d) none of the above
2. When a bank uses information to launch a personalised credit card product this:
a) manages risks
b) creates a new opportunity
c) adds value
d) reduces costs
3. When a bank uses business performance management software to monitor its performance in differences regions this:
a) reduces costs
b) manages risks
c) adds value
d) creates a new company
4. When a bank offers web self-service for customers to answer their questions, the primary outcome is:
a) adds value
b) manages risks
c) reduces costs
d) creates a new opportunity
5. The general transformation cycle for information is:
a) information to data to knowledge.
b) knowledge to data to information.
c) data to knowledge to information.
d) data to information to knowledge.
6. The most important attribute of information quality that a manager requires is:
a) relevance
b) media
c) presentation
d) timeliness
7. To improve the performance of a business process, which of the following is most relevant?
a) Input
b) Processing
c) All of the above
d) Control and feedback
8. Monitoring the legal constraints which a company operates under requires review of:
a) a company’s customers
b) a company’s outputs
c) a company’s macro-environment
d) a company’s micro-environment
9. The majority of publically available Internet information sources are:
a) created in XML
b) structured information
c) normal information
d) unstructured information
10. Records management:
a) is a discipline limited to digitised paper documents
b) is a discipline limited to library books
c) is a discipline limited to paper documents
d) none of the above.