1. Management information systems (MIS):
a) create and share documents that support day-today office activities
b) process business transactions (e.g., time cards, payments, orders, etc.)
c) capture and reproduce the knowledge of an expert problem solver
d) use the transaction data to produce information needed by managers to run the business
Explanation: Management information systems use the transaction data to produce information needed by managers to run the business
2. The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is
a) information worker
b) internal system user
c) systems owner
d) external system user
Explanation: The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is systems owner
3. The person who ensures that systems are developed on time, within budget, and with acceptable quality is a
a) systems designer
b) project manager
c) systems owner
d) external system user
Explanation: The person who ensures that systems are developed on time, within budget, and with acceptable quality is a project manager
4. Which one of the following is not a business driver for an information system?
a) business process redesign
b) knowledge asset management
c) proliferation of networks and the Internet
d) collaboration and partnership
Explanation: Proliferation of networks and the Internet
5. A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process
a) system initiation
b) system implementation
c) system analysis
d) system design
Explanation: System Design is a task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process
6. If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of a/an
a) CRM
b) Intranet
c) ERP
d) none of the above
Explanation: If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of an Intranet
7. Which of the following is not a technology driver for an information system?
a) enterprise applications
b) object technologies
c) knowledge asset management
d) collaborative technologies
Explanation: knowledge asset management is not a technology driver for an information system
8. Which of the following is a deliverable of the system implementation phase in a formal system development process?
a) technical hardware and software solution for the business problem
b) business problem statement
c) statement of the system users’ business requirements
d) technical blueprint and specifications for a solution that fulfills the business requirements
Explanation: Technical hardware and software solution for the business problem
9. An information system that supports the planning and assessment needs of executive management is
a) DSS
b) TPS
c) ERP
d) none of the above
Explanation: An information system that supports the planning and assessment needs of executive management is executive information system (EIS).
10. Decision makers who are concerned with tactical (short-term) operational problems and decision making are
a) middle managers
b) executive managers
c) supervisors
d) mobile managers
Explanation: Decision makers who are concerned with tactical (short-term) operational problems and decision making are middle managers