1. ______________ refers to the special language of a trade.
a) jargon
b) expression
c) colloquialism.
d) suggestion.
2. Audio-Visual communication is most suitable for mass ______________ and mass ______________
a) publicity & education.
b) policies & political
c) save & store.
d) Education & political.
3. Interpretation of data is followed by ______________
a) recommendation.
b) suggestion.
c) conclusions.
d) complaint.
4. Gray colour refers _____________.
a) confidence & wisdom
b) cheerfulness & vigour.
c) life & coolness.
d) danger.
5. Communication in an organization should ideally flow ______________
a) from top to bottom.
b) from bottom to top.
c) both ways.
d) horizontally.
6. Press reports refers to ______________
a) reports in newspapers.
b) reports through letters.
c) oral communication
d) written communication.
7. A collection letter is associate with ______________
a) debtors.
b) creditors.
c) company.
d) customers
8. Statutory Report is ______________
a) an informal report.
b) not having legal sanction.
c) always a statistical report.
d) Formal report.
9. Motivation can be achieved through ______________ incentives
a) Monetary
b) social.
c) non-monetary.
d) legal.
10. The exit communication takes place when an employee ______________the organization
a) enter into.
b) learning from
c) both 1 & 2
d) leaves.
11. Communication is a ______________
a) one way process.
b) two way process
c) three way process.
d) four way process.
12. Communication saves time in
a) internal communication.
b) interview
c) oral communication
d) schedule.
13. Realizing the potential of the self is part of the
a) communication development.
b) language development.
c) skill development.
d) personality development.
14. The term communis derived from ______________ word.
a) Greek.
b) Latin.
c) Chinese.
d) English.
15. Posters fall under ______________ communication.
a) oral.
b) visual.
c) written.
d) spoken.
16. On the ______________ it is possible to get immediate feedback
a) letter.
b) telephone.
c) e-mail.
d) fax.
17. A group discussion of a real life situation with in a training environment is ______________
a) discussion.
b) listening.
c) case study method.
d) all of the above.
18. The information the receiver gets is called ______________
a) message.
b) output.
c) input.
d) source.
19. Communication is the ______________ of business.
a) Backbone.
b) life blood.
c) nervous system.
d) both (1) & (2)
20. ______________ are welcome, for it is not obligatory to accept them.
a) suggestion.
b) order.
c) courtesy.
d) complaint.
21. ______________ is a very conscious process of communication
a) warning.
b) order.
c) action
d) education.
22. ______________ means the right use of putting in points or stops in writing.
a) exclamation.
b) semi colon.
c) comma.
d) full stop.
23. ______________ is the main part of the report.
a) conclusion.
b) recommendations.
c) description.
d) references.
24. The most important part of the letter is
a) the heading.
b) date
c) body of the letter.
d) post script.
25. ______________ system provides expert advice for operational chores.
a) business.
b) operation support
c) end user systems
d) expert systems.
26. ______________ computers operates by measuring.
a) analog
b) digital.
c) hybrid.
d) main frame.
27. An ______________ report can be denied at any time
a) oral.
b) written.
c) special
d) informal.
28. The American style of writing the date in business letter starts with ______________
a) day.
b) month.
c) year.
d) time
29. An effort to influence the attitude and feeling of others is ______________
a) persuasion.
b) suggestion
c) advice
d) appreciation
30. The main objective of communication is
a) information and persuasion.
b) skill and personality development.
c) control and management.
d) need.
31. The communication cycle, the process of re translation of signals into ideas is called
a) encoding.
b) decoding
c) response
d) feedback.
32. A memo is an example for
a) internal communication.
b) external communication.
c) lateral communication.
d) Written communication.
33. Informal communication is otherwise known as ______________ communication
a) grapevine.
b) lateral
c) visual
d) horizontal.
34. The inside address is typed ______________
a) right hand side.
b) left hand side.
c) right hand bottom.
d) last.
35. Good punctuation will not involve ______________
a) rereading
b) ambiguity.
c) both.
d) misunderstanding.
36. Information about its products is ______________ information.
a) external.
b) internal
c) planning
d) deciding.
37. Warning can be _____________
a) general or specific
b) specific
c) particular.
d) Completely general
38. ______________ may be less important for small business
a) letter-writing
b) telephone
c) e-mail.
d) fax.
39. ______________ is the process of arriving at agreement through consultation
a) consensus.
b) horizontal.
c) vertical.
d) upward.
40. The letter of acknowledgement ______________
a) provides a record.
b) shows courtesy
c) avoids misunderstanding.
d) serves all the above purposes.
41. Communication network in any organization is ______________
a) internal & external
b) verbal & written.
c) oral & non-verbal.
d) feedback.
42. Informal communication is otherwise known as ______________
a) person to person communication
b) internal communication.
c) external communication.
d) Authoritative communication.
43. Minutes of resolutions is only resolutions ______________
a) recorded
b) development.
c) decision-making.
d) authenticated.
44. Minutes of a meeting are usually prepared by ______________
a) secretary
b) chairman.
c) shareholder.
d) laymen.
45. The value mail e-mail, video conferencing etc some of the ______________ based media of
communication_
a) computer
b) traditional.
c) science.
d) rules
46. A circular is a form of ______________
a) oral communication
b) face-to-face communication.
c) group communication.
d) visual communication.
47. ______________ means giving a particular bias to the reality
a) abstracting.
b) slanting.
c) inferring
d) information.
48. Business letter must possess the quality of ______________
a) coherence.
b) incompleteness.
c) faultiness.
d) jargons.
49. ______________ report can be denied at any time.
a) oral report.
b) written report.
c) business report.
d) formal report.
50. ______________ reports are related to a single occasion or situation.
a) non-recurrent reports.
b) investigative reports
c) special reports.
d) formal reports.
51. EDP stands for ______________
a) enterpreneurial development programme.
b) electronic data processing
c) electronic data passing.
d) electronic data patroning.
52. ______________ is something written after the letter is closed.
a) copy distribution.
b) enclosures.
c) postscripts
d) reference.
53. The minimum number of members necessary for a meeting is called as ______________
a) quorum.
b) resolution.
c) proxy.
d) prospectus
54. Effective communication can only be achieved when ______________
a) the audience is understood.
b) feedback is encouraged
c) thoughts are organized.
d) systematic delivery of speech
55. A motivated worker does not need much _______________
a) supervision.
b) encouragement.
c) advice
d) suggestion.
56. The downward communication flow from
a) a subordinate to a superior
b) a subordinate to a subordinate.
c) a superior to a superior.
d) a superior to a subordinate.
57. Telephonic conversation is a
a) verbal communication.
b) non-verbal communication.
c) visual communication.
d) written.
58. Salutation
a) comes above inside address.
b) begins at left hand margin of the letter.
c) comes at the end of the letter.
d) comes in body of the letter.
59. Physical Barriers to communication are ______________
a) time and distance.
b) interpretation of words.
c) denotations.
d) connotations.
60. Appropriate salutation for an application is ______________.
a) My Dear Sir.
b) Sir
c) Dear Sir.
d) Sir Mr. X.
61. Subscription of a letter ______________
a) contains principal message.
b) contains name and address of the receiver.
c) contains name and address of the sender.
d) Place and date.
62. The usual forms of greetings used for unmarried women ______________
a) Mr.
b) Mrs.
c) Madam.
d) Gentlemen.
63. ______________ is a more powerful agent of persuasion and control._
a) speaker.
b) receiver.
c) speech.
d) decoder
64. Effective advice ______________
a) is both man-oriented & work oriented.
b) is given in the workers interest.
c) promotes understandings.
d) all the above.
65. The reimbursement of expenses is generally made by the ______________
a) principal.
b) agent.
c) subordinate.
d) owner.
66. The official record of the proceeding of a meeting is known as ______________
a) agenda.
b) minutes.
c) prospectus.
d) report.
67. A concise and accurate record of the proceedings at a meeting is called as ______________
a) resolution.
b) minutes.
c) invoice
d) agenda
68. Organization Theory is written by ______________
a) William Scott.
b) Newman & summer.
c) Matthews.
d) James.
69. Circular letter is meant for ______________
a) communication.
b) personal communication.
c) secret communication.
d) Informal communication.
70. CWO stands for ______________
a) cash with offer
b) cash with order.
c) cash with option.
d) cash with opinion
71. When Respected Sir is the salutation the appropriate complimentary clause is _____________
a) Yours sincerely.
b) Yours faithfully.
c) Yours affectionately.
d) Yours lovingly.
72. Post script appears in a letter ______________
a) in the beginning.
b) in the middle.
c) in the end.
d) never appears.
73. Sources of information ______________
a) old files.
b) observation.
c) meeting.
d) all the above
74. The aim of______________ should be the organization's betterment.
a) order.
b) warning.
c) suggestion.
d) Counseling.
75. ______________ is quite often a physical barrier to communication
a) noise.
b) interpretation of words.
c) by passed instruction.
d) all of the above.
76. All the media available can be broadly classified into ______________ groups.
a) two.
b) three.
c) four.
d) five.
77. Colours also have a ______________ effect.
a) psychological.
b) physiological.
c) sociological.
d) socio psychological.
78. Facial expressions and gestures are known as _____________
a) face to face communication.
b) oral communication.
c) both 1 & 2
d) Multimedia communication.
79. List of items of business to be considered at a meeting is called as ______________
a) agenda
b) dividend
c) prospectus
d) reports
80. ______________ is done by drawing a list of the items of business to be transacted at the meeting.
a) minutes.
b) resolution.
c) invitation.
d) agenda.
81. The official record of the proceeding of a meeting is called ______________
a) minutes
b) notice
c) both 1 & 2
d) notes
82. Marine insurance is effected FPA. FPA denotes ______________
a) free of particular average.
b) free of particular assignment.
c) free of partial average.
d) Fare of particular assignment.
83. The effort to influence the attitudes, feeling or beliefs is ______________
a) instruction.
b) persuasion.
c) suggestion.
d) motivation.
84. ______________ is a basic management tool used in decision-making
a) business letter
b) report
c) document
d) specific reports
85. ______________ is a device by which losses suffered by a few are shared by many
a) insurance.
b) cheque.
c) finance
d) risk bearer.
86. ______________ is usually indicated if anything is to be attached to a letter.
a) appendix.
b) annexures
c) index.
d) enclosures.
87. When superiors provide directions to their subordinates regarding what to do, which is known as ______________ communication
a) upward.
b) horizontal.
c) downward
d) lateral.
88. Informal communication network within the organization is known as ______________
a) interpersonal communication.
b) intrapersonal communication
c) mass communication.
d) grapevines.
89. ______________ is an authoritative communication
a) order.
b) persuasion.
c) advice
d) counseling.
90. Examples of oral communication ______________
a) letter.
b) e-mail.
c) telephone.
d) fax.
91. What kind of information should be included in a resume
a) work experience.
b) education.
c) affiliation and membership.
d) letter of recommendation.
92. How to make audio-visual communication effective?
a) the pictures are colourful.
b) clearly written.
c) speak politely .
d) silent.
93. The inside address should be written
a) below the salutation.
b) above the heading.
c) above the salutation.
d) above the date.
94. Messieurs
a) a French term meaning gentlemen
b) used in singular
c) is a title like Doctor
d) many.
95. Face-to-face communication is a ______________
a) visual communication.
b) direct conversation.
c) oral communication
d) written.
96. ______________ communication is the most popular means of transmitting message.
a) written
b) oral.
c) visual.
d) face-to-face.
97. Margin to a letter is like ______________
a) frame of a picture.
b) evidence for the communication.
c) engine to a machine.
d) borders.
98. Bad Listeners will make ______________ communication
a) good.
b) bad.
c) excellent.
d) rather favorable.
99. ______________ is the essential aspect of communication
a) enclosure.
b) letter.
c) telephone.
d) feedback.
100. ______________ is impersonal and professional
a) counselling
b) advice
c) suggestion
d) warning