1. If a company wants to build a good "corporate image," it will probably use which of the following
marketing communications mix tools?
a) advertising
b) public relations
c) direct marketing
d) sales promotion
2. Which of the following major promotional tools use the telephone, mail, fax, e-mail, and the Internet
to communicate directly with specific consumers?
a) advertising
b) public relations
c) direct marketing
d) sales promotion
3. ______________ fragmentation has resulted in media fragmentation.
a) Market
b) Purchasing
c) Product
d) Public relations
4. ______________ is the concept under which a company carefully integrates and coordinates its
many communications channels to deliver a clear, consistent, and compelling message about the
organization and its products.
a) The promotion mix
b) Integrated international affairs
c) Integrated marketing communications
d) Integrated demand characteristics
5. The communications process should start with:
a) a basic belief about the communication piece.
b) an audit of all the potential contacts target customers have with the company and its brands.
c) an evaluation of the history of advertising used by the firm.
d) hiring communications experts to handle the communication problems of the firm.
6. The promotion tool that may include coupons, contests, premiums, and other means of attracting
consumer attention is best described as being which of the following?
a) advertising
b) personal selling
c) public relations
d) sales promotion
7. A ______________ is a promotion strategy that calls for using the sales force and trade promotion to
move the product through channels.
a) Push strategy
b) Pull strategy
c) Blocking strategy
d) Integrated strategy
8. Marketing management must make four important decisions when developing an advertising
program. All of the following would be among those decisions EXCEPT:
a) Setting advertising objectives.
b) Setting the advertising budget.
c) Setting procedures for an advertising culture audit
d) Developing advertising strategy.
9. If Sony tries to convince consumers that its brand of computer disks is the best quality for the money,
it is using which of the following forms of advertising?
a) Informative advertising
b) Psychological advertising
c) Reminder advertising
d) Persuasive advertising
10. The most logical budget setting method is found in the list below. Which is it?
a) Affordable method
b) Percentage-of-sales method
c) Competitive-parity method
d) Objective-and-task method