1. Management information systems (MIS):
a) create and share documents that support day-today office activities
b) process business transactions (e.g., time cards, payments, orders, etc.)
c) capture and reproduce the knowledge of an expert problem solver
d) use the transaction data to produce information needed by managers to run the business
Explanation: Management information systems use the transaction data to produce information needed by managers to run the business
2. The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is
a) information worker
b) internal system user
c) systems owner
d) external system user
Explanation: The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is systems owner
3. The person who ensures that systems are developed on time, within budget, and with acceptable quality is a
a) systems designer
b) project manager
c) systems owner
d) external system user
Explanation: The person who ensures that systems are developed on time, within budget, and with acceptable quality is a project manager
4. Which one of the following is not a business driver for an information system?
a) business process redesign
b) knowledge asset management
c) proliferation of networks and the Internet
d) collaboration and partnership
Explanation: Proliferation of networks and the Internet
5. A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process
a) system initiation
b) system implementation
c) system analysis
d) system design
Explanation: System Design is a task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process
6. If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of a/an
a) CRM
b) Intranet
c) ERP
d) none of the above
Explanation: If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of an Intranet
7. Which of the following is not a technology driver for an information system?
a) enterprise applications
b) object technologies
c) knowledge asset management
d) collaborative technologies
Explanation: knowledge asset management is not a technology driver for an information system
8. Which of the following is a deliverable of the system implementation phase in a formal system development process?
a) technical hardware and software solution for the business problem
b) business problem statement
c) statement of the system users’ business requirements
d) technical blueprint and specifications for a solution that fulfills the business requirements
Explanation: Technical hardware and software solution for the business problem
9. An information system that supports the planning and assessment needs of executive management is
a) DSS
b) TPS
c) ERP
d) none of the above
Explanation: An information system that supports the planning and assessment needs of executive management is executive information system (EIS).
10. Decision makers who are concerned with tactical (short-term) operational problems and decision making are
a) middle managers
b) executive managers
c) supervisors
d) mobile managers
Explanation: Decision makers who are concerned with tactical (short-term) operational problems and decision making are middle managers
11. The application of information to scan an organisation’s environment is:
a) external communication
b) information overload
c) sensing
d) none of the above
12. When a bank uses information to launch a personalised credit card product this:
a) manages risks
b) creates a new opportunity
c) adds value
d) reduces costs
13. When a bank uses business performance management software to monitor its performance in differences regions this:
a) reduces costs
b) manages risks
c) adds value
d) creates a new company
14. When a bank offers web self-service for customers to answer their questions, the primary outcome is:
a) adds value
b) manages risks
c) reduces costs
d) creates a new opportunity
15. The general transformation cycle for information is:
a) information to data to knowledge.
b) knowledge to data to information.
c) data to knowledge to information.
d) data to information to knowledge.
16. The most important attribute of information quality that a manager requires is:
a) relevance
b) media
c) presentation
d) timeliness
17. To improve the performance of a business process, which of the following is most relevant?
a) Input
b) Processing
c) All of the above
d) Control and feedback
18. Monitoring the legal constraints which a company operates under requires review of:
a) a company’s customers
b) a company’s outputs
c) a company’s macro-environment
d) a company’s micro-environment
19. The majority of publically available Internet information sources are:
a) created in XML
b) structured information
c) normal information
d) unstructured information
20. Records management:
a) is a discipline limited to digitised paper documents
b) is a discipline limited to library books
c) is a discipline limited to paper documents
d) none of the above.
21. Which of the following should be represented on an information flow diagram?
a) Entity
b) Source
c) Process
d) Attributes
22. A web blueprint depicts:
a) the layout of an individual web page
b) the layout of the home page
c) the layout of an index page
d) the layout of a website
23. UML depicts information systems as a collection of:
a) Entities
b) Processes
c) Data
d) Objects
24. Which of the following statements describes a taxonomy?
a) A browsable hierarchy
b) A list of equivalent terms
c) A complex controlled vocabulary showing relationships
d) none of the above
25. Which of the following statements about XML schemas is incorrect?
a) Schemas can specify integer values
b) Schemas are defined by XSD tag
c) All XML documents must have a schema
d) They offer more flexibility than DTDs
26. Which of the following relates to enterprise interoperability?
a) DFD
b) Information flow diagram
c) XML
d) Entity relationship diagram
27. Which of the following is not a type of navigation system for a web site?
a) National
b) Global
c) Local
d) Regional
28. What should not be part of an acceptable use policy?
a) Allowable use of systems
b) Legal obligations
c) Encryption policies
d) User responsibilities
29. Use-case analysis focuses upon:
a) data
b) Objects
c) Entities
d) Actors
30. Which of the following is part of a static view of information?
a) Logical data model
b) Meta data
c) Data flow model
d) Information process model
31. Contemporary Information Systems are interfacing with customers and suppliers using :
a) BPR
b) CRM
c) SCM
d) Both B and C
32. Information systems that support the business functions that reach out to suppliers are known as:
a) back office information systems
b) decision support systems
c) expert information systems
d) front office information systems
33. Which of the following is not a class of information system applications?
a) database management system
b) decision support system
c) management information system
d) office automation system
34. Who are the people that actually use the system to perform or support the work to be completed?
a) system analysts
b) system designers
c) system owners
d) none of the above
35. Which is not a typical business function?
a) Sales
b) Manufacturing
c) Accounting
d) Benefits and Compensation
36. The flow of transactions through business processes to ensure appropriate checks and approvals are implemented is called:
a) procedures
b) work flow
c) process requirements
d) procedures
37. Language-based, machine-readable representations of what a software process is supposed to do, or how a software process is supposed to accomplish its task is known as:
a) prototyping
b) software specifications
c) application programs
d) human engineering
38. A specification of how the user moves from window to window, interacting with the application programs to perform useful work is called:
a) interface specifications
b) software specifications
c) user dialog
d) navigation specification
39. Examples of keyless interfaces include:
a) bar coding, OCR, pen, and voice recognition
b) mouse, OCR, pen, and voice recognition
c) keyboard, OCR, pen, and voice recognition
d) all of the above
40. Open database connectivity (OBDC) tools are an example of:
a) layerware
b) toolkit
c) interfaceware
d) middleware
41. The first CMM level at which measurable goals for quality and productivity are established is
a) Level 1
b) Level 2
c) Level 3
d) Level 4
42. Project Management ensures that
a) project’s risk is assessed
b) project’s feasibility is assessed
c) system is developed at minimum cost
d) both A and B
43. The deliverable of the problem analysis phase is
a) system improvement objectives
b) problem statement
c) statement of constraints
d) statement of work
44. Which one is NOT a category of problems represented by the PIECES framework?
a) Control
b) efficiency
c) economics
d) technology
45. Which one is NOT a phase of the systems development life cycle?
a) problem analysis
b) scope definition
c) requirements analysis
d) post-implementation review
46. A cross life-cycle activity of system development is
a) object modeling
b) prototyping
c) fact-finding
d) data modeling
47. An ongoing activity of systems support is
a) adapting the system to new requirements
b) recovering the system
c) fixing software defects
d) all of the above
48. Rapid Application Development (RAD) strategy includes all of the following, except:
a) actively involves system users in the analysis, design, and construction activities
b) uses waterfall development approach to evolve system concept
c) organizes systems development into a series of focused, intense workshops
d) reduces the amount of time that passes before the users begin to see a working system
49. Request for quotation (RFQ) is
a) a document that compares business and technical requirements of a commercial application package against the capabilities and features of a specific commercial application package
b) a document that communicates business, technical, and support requirements for an application software package to vendors that wish to compete for the sale of that application package and services
c) a document that communicates business, technical, and support requirements for an application software package to a single vendor that has been determined as being able to supply that application package and service
d) a contract with management and the user community to develop or enhance an information system
50. Which of the following phases is unique to the commercial application package implementation strategy as opposed to the rapid application development strategy
a) problem analysis
b) scope definition
c) requirements analysis
d) business process design
51. A model-driven analysis approach that focuses on the structure of stored data in a system rather than on processes is
a) structured analysis
b) information engineering
c) rapid architected analysis
d) object-oriented analysis
52. All of the following are phases of systems analysis, except
a) decision analysis phase
b) requirements analysis phase
c) design analysis phase
d) scope definition phase
53. Which of the following analysis techniques derive system models from existing system or discovery prototypes?
a) rapid architected analysis
b) object-oriented analysis
c) discovery prototyping
d) structure analysis
54. Prototypes are used in
a) model-driven analysis
b) object-oriented analysis
c) traditional approaches
d) accelerated systems analysis
55. Which of the following is NOT a feasibility analysis criterion?
a) technical feasibility
b) operational feasibility
c) economic feasibility
d) resource feasibility
56. Which of the following phases identifies and expresses requirements, prioritizes requirements, updates project plan, and communications the requirements statement?
a) logical design phase
b) decisions analysis phase
c) systems analysis phase
d) none of the above
57. The tasks of defining acceptance tests, structuring functional requirements, and validating functional requirements are performed in which one of the phases?
a) problem analysis phase
b) decision analysis phase
c) systems analysis phase
d) logical design phase
58. The task of establishing system improvement objectives is performed in which phase of systems analysis?
a) problem analysis phase
b) logical design phase
c) scope definition phase
d) requirements analysis phase
59. The task of identifying and expressing system requirements is performed in which phase of systems analysis?
a) problem analysis phase
b) logical design phase
c) scope definition phase
d) requirements analysis phase
60. Cause-and-effect analysis is performed in the following phase of systems analysis
a) scope definition phase
b) requirements analysis phase
c) physical design phase
d) problem analysis phase
61. Which of the following is NOT a goal of transaction processing systems
a) Capture, process, and store transactions
b) Produce a variety of documents related to routine business activities
c) Reduce manual effort associated with processing business transactions
d) Produce standard reports used for management decision making
62. ______________ is a protocol that enables you to copy a file from another computer to your
computer.
a) SLIP
b) Usenet
c) Telnet
d) FTP
63. According to the ______________ theory, organizations adapt to new conditions or alter their
practices over time.
a) Change model
b) Organizational learning
c) Organizational culture
d) Continuous improvement
64. ______________ organizational structure employs individuals, groups, or complete business units in
geographically dispersed areas who may never meet face to face in the same room.
a) traditional
b) virtual
c) multidimensional
d) matrix
65. ______________ is a collection of single-application software packages in a bundle designed to work
similarly so that once you learn the basics for one application, the other applications are easy to learn
and use.
a) Bundled software
b) Software suite
c) Productivity applications
d) General purpose software
66. The data processing activity that involves rekeying miskeyed or misscanned data is called
______________.
a) editing
b) data storage
c) data correction
d) data collection
67. The component of a decision support system that provides decision makers access to a variety of
models and assists them in decision making is called the ______________.
a) Model base
b) model management software
c) database
d) dialogue manager
68. ______________ is a form of transaction processing in which all transactions are collected into a
group and processed together.
a) Accumulation processing
b) Batch processing
c) Data collection
d) Data collection
69. Information systems that support the firm in its interaction with its environment are said to be
performing within the ______________.
a) Workgroup sphere of influence
b) Global sphere of influence
c) Enterprise sphere of influence
d) Individual sphere of influence
70. ______________ are individuals who help users determine what outputs they need from the system
and construct the plans needed to develop the necessary programs that produce these outputs.
a) Data entry operators
b) Programmers
c) Database administrators
d) Systems analysts
71. The current major stage in the business use of IS is oriented towards ______________.
a) Cost reduction and productivity
b) Gaining competitive advantage
c) Strategic advantage and costs
d) Improved customer relationship management
72. A ______________ is an abstraction or an approximation that is used to represent reality.
a) Model
b) System parameter
c) System performance standard
d) System
73. ______________ attacks have overwhelmed the capacity of some of the Web's most established and
popular sites.
a) Spam
b) Credit card fraud
c) Denial-of-service
d) Spoofing
74. ______________ gives the computer the ability to make suggestions and act like an expert in a
particular field.
a) Decision support systems
b) Virtual reality systems
c) Management information systems
d) Expert systems
75. ______________ is an Internet service that enables you to log on to another computer and access its
public files.
a) Telnet
b) FTP
c) Content streaming
d) Instant messaging
76. ______________ describes various program functions and help users operate the computer system
a) A computer program
b) Documentation
c) Systems software
d) A computer system platform
77. Which of the following statements, about the use of decision support systems, is true?
a) They are applied only to the choice phase of the problem-solving process.
b) They are only applied to frequent, recurring problems.
c) They are only applied to highly-structured problems
d) They assist decision makers at all levels within the organization.
78. The value of information is directly linked to ______________ .
a) its accuracy and completeness
b) its verifiability
c) its simplicity and security
d) how it helps decision makers achieve organizational goals
79. ______________ often referred to as "rules of thumb," are commonly accepted guidelines or
procedures that usually lead to a good decision.
a) Optimization models
b) Satisficing models
c) Heuristics
d) Programmed decisions
80. ______________ represent(s) the application of information concepts and technology to routine,
repetitive, and usually ordinary business transactions
a) E-commerce
b) Transaction processing systems
c) Management information systems
d) Decision support systems
81. Information systems that monitor the elementary activities and transactions of the organizations are
______________.
a) management-level systems.
b) operational-level systems.
c) knowledge-level systems.
d) strategic systems.
82. In ______________ organization, authority is delegated down the hierarchy.
a) traditional
b) classical
c) operational
d) absolute
83. In compilation process the program is placed in the memory in the form ______________.
a) octal.
b) binary.
c) hexadecimal
d) decimal.
84. The effectiveness of marketing information system depends to a larger extent of ______________
from market place to the firm.
a) marketing.
b) advertising.
c) feedback.
d) promoting.
85. The starting point of MIS planning is general ______________ planning.
a) objective.
b) managers.
c) business.
d) firms.
86. ______________ system is concerned with the way information is used for purpose of control and
applies technologies.
a) Feedback
b) Interview.
c) Interaction.
d) Conference.
87. The information generated at regular intervals is a ______________ information.
a) depositing.
b) saving.
c) recurring.
d) collecting.
88. In MIS ______________ plays economically sound and logically in development process.
a) information.
b) data.
c) statements.
d) data flow.
89. BPR means ______________
a) Business Product Engineering.
b) Business Process Engineering.
c) Business Product Electronic.
d) Business Process Electronic.
90. CPU means ______________.
a) Central Process Utility.
b) Central Processing Unit.
c) Central Process Uniformity.
d) Central Process Usage.
91. In OOPS the member functions also called ______________.
a) Variable
b) Object
c) Methods
d) Class
92. ______________ is one or more multi user process with a higher capacity of shared memory which
provides connectivity and database services
a) Client
b) Desktop
c) Server
d) None of the above
93. ______________ is the period in days between the ordering and delivering of goods.
a) Demand
b) Duration
c) Lead time
d) Process
94. In very big network the ______________ device is used to find the effective part in time.
a) Router
b) Modem
c) Control
d) Hub
95. ______________ configurations provide extremely a fast transmission between workstations
contains only one link.
a) General.
b) Star.
c) Mesh.
d) Ring.
96. In network while transferring the data, whole is divided in to ______________.
a) Packets
b) Blocks.
c) Small units
d) Data.
97. ______________ is small figures that look like a file folder appears in the screen.
a) Folder
b) Icons
c) File
d) Cursor
98. ________________ system has transformed office into an in house publisher of business documents.
a) E-mail
b) Electronic meeting
c) Electronic publishing
d) Desktop publishing
99. TPS stands for ______________
a) Transaction Processing System
b) Transaction Process System
c) Transaction Product System
d) Transaction Profit System
100. ______________ leader who commands both positional and personal influence. Team.
a) Team.
b) Project.
c) Formal.
d) Informal.