1. According to Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess skills.
a) Technical
b) Leadership
c) problem-solving
d) conceptual
2. Psychology's major contributions to the field of organizational behavior have been primarily at what
level of analysis?
a) the level of the group
b) the level of the individual
c) the level of the organization
d) the level of the culture
3. Which of the following OB topics is not central to managing employees' fears about terrorism?
a) Emotion
b) Motivation
c) Communication
d) work design
4. Experiments performed by Ivan Pavlov led to what theory?
a) classical conditioning
b) operant conditioning
c) social learning
d) behavior shaping
5. According to operant conditioning, when behaviour is not reinforced, what happens to the
probability of that behaviour occurring again?
a) It increases.
b) It declines.
c) It remains unchanged.
d) It becomes zero.
6. The application of reinforcement concepts to individuals in the work setting is referred to as
a) classical conditioning
b) self-management
c) Reengineering
d) OB Mod
7. In attribution theory, what is distinctiveness?
a) whether an individual displays consistent behaviors in different situations
b) whether an individual displays different behaviors in different situations
c) whether an individual displays consistent behaviors in similar situations
d) whether an individual displays different behaviors in similar situations
8. ______________ is the process of screening out information that we are uncomfortable with or that
contradict to our beliefs
a) Perceptual context
b) Selective perception
c) Halo effect
d) Stereotyping
9. Basis of "Collegial Model of OB is
a) Economic resources
b) Power
c) Leadership
d) Partnership
10. Employees needs met by Supportive Model is
a) Subsistence
b) Security
c) Status and Recognition
d) Self-actualization