1. Cost operations such as wages, salaries, depreciation, utilities and rent are summed together to calculate
a) throughput costs
b) investments
c) operating costs
d) marginal costs
2. Cost incur for defective products, after their shipment to customers is classified as
a) prevention costs
b) external failure costs
c) appraisal costs
d) internal failure costs
3. Quality aspect, that refers how well product fulfils customer demands, is classified as
a) learning quality
b) design quality
c) conformance quality
d) business process quality
4. If number of employees who left job is 40, total number of employees are 200, then employee turnover ratio will be
a) 0.6
b) 0.5
c) 0.2
d) 0.7
5. Fishbone diagram is an example of
a) relevant costing diagram
b) cause and effect diagram
c) control chart
d) Pareto diagram
6. Marketing, production and management of distribution comes under category of
a) staff management
b) line management
c) marketing management
d) production management
7. Function of plant manager, in which he is responsible for new assets investment is termed as
a) line function
b) staff function
c) asset function
d) investment function
8. Process of analyzing and reviewing financial records to check integrity of company financial reports is a/an
a) internal audit
b) external audit
c) functional audit
d) treasury audit
9. Type of accounting, which reports financial and non-financial data about cost of material and acquiring of resources is classified as
a) material accounting
b) cost accounting
c) supplies accounting
d) business accounting
10. An approach in which managers use resources to increase customer value is classified as
a) help management
b) cost management
c) past management
d) future management